About

FAQ

• Where is the store based?

  Round Rock, TX

• Do you accept orders placed outside of the US?

  Yes, I ship worldwide! Shipping times and costs may vary, and international customers are responsible for any customs fees.

• How long will it take to receive my order?

  Each piece is handmade with love, so please give me 3-5 business days to craft your order, plus a few days for shipping. I’ll send you a tracking number once it’s on its way!

• Do you take custom orders?

  Yes, I absolutely do! Send me your ideas, and let’s make something unique just for you. I can’t wait to bring your vision to life.

• What materials do you use?

  I use high-quality materials like high quality resin, balsa/craft wood, polymer clay, gold and silver plated metals to name a few that are carefully chosen for durability and beauty. If you have any questions about what’s used in your piece, feel free to ask!

• How do I care for my jewelry?

  Treat your pieces with love! Keep them away from harsh chemicals and moisture, and store them in a dry place. A soft cloth will keep them shiny and looking their best.

• Can I send your jewelry as a gift?

  Yes, I love that! Just let me know, and I’ll include a special note with your gift. Perfect for any occasion!

• How can I contact you?

  I’m always here to help! Reach out via the contact form or email me at [email protected] with any questions or just to chat. I’d love to hear from you!

• What’s your return/exchange policy?

  Because each piece is handmade, all sales are final. But if your item arrives damaged, let me know right away, and I’ll make it right.

• Can I change or cancel my order after it's been placed?

  Since each item is handmade just for you, changes or cancellations can be tricky once production begins. But if you need to make a change, contact me ASAP, and I’ll do my best to accommodate.

• Do you offer discounts or sales?

  Occasionally, yes! Keep an eye on my social media for exclusive sales, promo codes, and special discounts. I love surprising my customers with a good deal!

• What happens if my package gets lost or damaged in transit?

  If something happens to your order during shipping, reach out to me ASAP, and we’ll figure it out. I want you to get your pieces safely, and I’ll do my best to help.

• How can I stay updated on new releases?

  I’ve got exciting things coming up! Follow me on social media or sign up for my upcoming newsletter to stay in the loop on new designs, sales, and special offers.

• Is your jewelry eco-friendly or sustainable?

  I strive to be mindful of my environmental impact. I use sustainable materials where possible and work to reduce waste in my production process. If you’re interested in more details about sustainability in my work, don’t hesitate to ask!

• Do you collaborate with influencers or brands?

  I love collaborating with like-minded creatives! If you’re interested in working together, send me a message with your ideas, and let’s see what we can create.

• Are the pieces in your shop one-of-a-kind?

  Some pieces are one-of-a-kind, while others may be made in limited quantities. If you love something, don’t wait—grab it while it’s available!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.